Luxury Roundtable
Comment

Columns

Are you customer-obsessed? Here is why you should be

September 29, 2023

Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More

 

By Robyn Rawlings

This content is accessible only to members of Luxury Roundtable. We would love for you to become a member and enjoy the many benefits soon after. Please click here to enroll as a member of Luxury Roundtable. Already a member?
 
NEW INTELLIGENCE

MOST READ
  1. 6 days left! Register now for Luxury Outlook Summit New York 
  2. How positioning and pricing are rapidly changing the definition of luxury 
  3. Four Seasons joins JPMorgan Chase’s Luxury Hotel & Resort Collection
  4. Economic conditions resilient in 2024, but year ahead to be uneven for many real estate markets and decision makers: report
  5. Global luxury spending to stay flat at $1.66 trillion in 2025 as shopper base shrinks 
  6. Announcing the Luxury Real Estate and Design Summit New York Sept. 25 – register now! 
  7. Luxury brands reallocating marketing spend toward experiential, digital channels: report 
  8. 2026 will likely be another year of dislocation for fashion: report 
  9. Bénédicte Épinay, CEO of Comité Colbert, on why sustainability is key to the future of French luxury brands 
  10. How accessible luxury brands can leverage new loyalty strategies without eroding brand equity 


MORE IN Columns
Call for columns and thought leadership on luxury trends and issues
July 1, 2026
Growth mirage: Are luxury consumers buying more – or paying more?
April 30, 2026
Why Egypt is safer bet long-term for luxury brands eyeing Arabic-speaking Middle East
March 24, 2026
Why luxury retail is rethinking retail media
March 18, 2026
Experiential luxury, cars and beauty driving Indian luxury market
March 13, 2026
The chokehold of Carolyn Bessette Kennedy: Style frozen in time and the architecture of luxury
March 5, 2026



RECENT INTELLIGENCE
Meet our Sept. 16 summit speakers who shape America’s skyline
August 4, 2026
Announcing the Luxury Commercial Real Estate Summit New York Sept. 16
July 22, 2026
What you need to know – and do – as luxury regains its footing
July 1, 2026

Call for columns and thought leadership on luxury trends and issues
July 1, 2026
Invitation to join Luxury Marketer’s community
June 3, 2026
Call for nominations: Luxury Women Leaders to Watch 2027
June 3, 2026